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The Librarian's Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone
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Review
"Packs a wealth of useful information ... The approaches detailed here will be applicable to all sorts of patron-staff interactions in libraries of all sizes. A comprehensive handbook that's sure to grow even more relevant as time goes on. --Booklist"He emphasizes ways in which librarians can convey respect and a nonjudgmental attitude towards homeless persons (including five pages devoted to handshakes) and makes important points about the necessity for 'legitimate' library rules that are predictable and fair." --Voice of Youth Advocates"This thoughtful and practical guide will help librarians better understand the homeless population ... Readers will find Dowd's advice easy to understand and apply." --Choice
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About the Author
Ryan Dowd has spent most of his career as Executive Director of a large homeless shelter near Chicago. In addition, he trains organizations around the globe (including libraries, homeless shelters, and hospitals) on how to use empathy-driven enforcement with homeless individuals.
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Product details
Paperback: 264 pages
Publisher: American Library Association (January 15, 2018)
Language: English
ISBN-10: 0838916260
ISBN-13: 978-0838916261
Product Dimensions:
7 x 0.8 x 9.8 inches
Shipping Weight: 1 pounds (View shipping rates and policies)
Average Customer Review:
5.0 out of 5 stars
4 customer reviews
Amazon Best Sellers Rank:
#70,148 in Books (See Top 100 in Books)
Deeply Human, Eminently PracticalAmerica is a capitalist country. Our worth is judged by how much stuff we have - cars, fancy clothes, big houses, etc. Those who have little to nothing, accordingly, are judged to be worth less (and often worthless). Yet every major religious tradition teaches "what you do for the least of my brothers ...". Ryan Dowd's book is informed by deep experience and infused with deep respect for the worth of every individual while being cognizant of the value of public libraries and spaces and the need for them to be safe and comfortable for all.This book is VERY practical and has much wider applicability than to just libraries. It's useful for teachers, shopkeepers, post office workers, ambulance drivers, policemen, patrolmen, crossing guards, principals, social workers, bankers, citizens, parents, and family members - anyone and everyone who crosses paths with those sleeping on sidewalks, hovering under overpasses, cowering in doorways, etc. Besides teaching practical skills, it more importantly reminds us to acknowledge and respect the humanity of EVERY person.
A wonderful book — not only for relating to those who are homeless, but insights also when dealing with the public in general. Dowd keeps it real, fast paced, insightful, concise, and interesting, while sprinkling in some humor and some heart wrenching and heart warming stories.
Essential reading for those who work in or platinum or public libraries
This book is fantastic. It was interesting and thorough, with plenty of real life examples from the author's experience. In a way, it read like a novel because it was so well written but it gave so much factual information that it would be a real asset to anyone working in a library (or with the homeless, for that matter). I'm not even a librarian, although I worked in a large bookstore for many, many years and this book is top-notch.
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